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Frequently Asked Questions


The following is a list of frequently asked questions (FAQ) which have been previously dealt with. Please check this list before contacting our support team to ensure the quickest solution for your problem.

  1. I am having problems with Registration and receiving my Licence Code for Case Illustrator.
If you were unable to find your problem in the list above please email our support team with a detailed description of the problem.

Case Illustrator Support Team: Click here for CI Technical Support


1. I am having problems with Registration and receiving my Licence Code for Case Illustrator.

Description:

Registration is required to allow use of Case Illustrator after 20 days of installing the software. During this time the program is fully functional and will only become 'locked' after the 20-day 'trial' period. To register, a Licence Code must be entered, which will unlock Case Illustrator and allow the program to be used indefinitely.


Resolutions:

To register Case Illustrator click on the 'Get Licence' button. Case Illustrator will automatically obtain your licence code from the Internet and return it to the Licence Code window. Click 'continue' and your copy of Case Illustrator will be fully enabled.

If you have received the Licence Code via email or your Distributor:
Once you have received your Licence Code, type it into the white box as seen above and click 'Continue'. If you have entered your Licence Code correctly a confirmation message will appear as below.

If a confirmation message does not appear try re-entering the Licence Code. To do this, you will need to restart the Case Illustrator program.

Resolution: What to do if 'The computer you are installing Case Illustrator is not connected to the Internet':

If the computer you are installing Case Illustrator is not connected to the Internet then you will need to send the email manually. Open up your preferred e-mail program; create a mail message with the following details:
  1. In the 'To' field enter "registerci@yaltara.com"
  2. In the "Subject" field enter your 'Registration ID' which is in yellow text as can be seen in the sample image above. In this case "EXRQJ-GUE1U-QLG-EMX" would be entered.
  3. You do not need to enter anything in the body of the message.
  4. Click 'Send'

Once sent you will receive your Licence Code from the same e-mail address that you sent the message from, within five working days.

Resolution: If not connected to the Internet:

To receive your Licence Code if you are not connected to the Internet, contact your distributor with your Registration ID who will contact Yaltara on your behalf. (This method will take longer than five working days)

Resolution: If Registering for a second time or installing on another computer:

Case Illustrator will allow you to register automatically via the Internet only once. After this time you must send your Registration ID via email. Simply click 'Get Licence' on the Register Case Illustrator window and if you have registered previously, your preferred email program will start with the fields already completed. Click 'Send' on the email program. You will receive a reply containing your Licence Code within five working days.

If the computer you are installing Case Illustrator is not connected to the Internet please follow the Resolution: What to do if 'The computer you are installing Case Illustrator is not connected to the Internet' above

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